Refund policy
We want you to love your purchase from Auraicore. If you’re not fully satisfied, we’re here to help.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible, your item must be:
- In the same condition you received it
- Unworn or unused
- In the original packaging
- With all original tags and proof of purchase
To start a return, please reach out via our Contact Form. Returns must be sent to the return address indicated on the packaging. Please do not send back items without first requesting a return.
Once your return is accepted, we will send a return shipping label and instructions for sending your item back.
Damages & Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong product, contact us immediately. We'll work to resolve it quickly.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalized products
- Opened personal care items (e.g. beauty tools)
- Hazardous materials or flammable items
- Gift cards or sale items
If you're unsure whether your item qualifies, contact us for clarification.
Exchanges
Need something different? The fastest way is to return your item for a refund, then place a new order.
🇪🇺 EU 14-Day Cooling-Off Period
For EU customers, you have the right to cancel or return your order within 14 days of delivery — no questions asked. Items must be in original, unused condition with all tags and packaging.
Refunds
Once we receive and inspect your return, we’ll notify you. If approved, your refund will be issued to your original payment method within 10 business days.
Please note: Banks and credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us via our Contact Form.